Frequently Asked Questions
What makes JM Transportation a luxury car service rather than just a car service?
It’s the combination of vehicle quality, driver professionalism, and service reliability. Our fleet is late-model and maintained to a high standard. Our drivers are professional in dress and conduct. Our pricing is flat-rate and transparent. And we’re available 24/7 — you can book at 2 a.m. for a 5 a.m. airport run and we’ll be there. Most standard car services don’t deliver all of those consistently.
Do you offer luxury car service in Orange County, or only Los Angeles?
Both. We serve Greater Los Angeles and Orange County. We regularly handle trips between OC and LA, as well as trips entirely within OC — including destinations in Newport Beach, Laguna Beach, Irvine, and Anaheim.
Can I book luxury car service for an international visitor landing at LAX?
Absolutely, and this is one of the most common situations we handle. We can meet your guest at LAX arrivals with a name sign, handle their luggage, and take them directly to wherever they need to go — a hotel in Beverly Hills, a home in Bel Air, a meeting in DTLA. If your guest speaks Spanish, our bilingual team can communicate in Spanish throughout.
What is the minimum booking for luxury car service?
For point-to-point trips, there’s a $100 base rate plus $4/mile. For hourly as-directed service, the minimum is 5 hours at $85/hour. There’s no minimum number of trips required — you can book once or a hundred times.
Is there surge pricing for events or peak travel periods?
No. Our pricing is flat-rate and does not change based on demand, time of day, day of the week, or special events. What we quote you is what you pay, period.
How much luggage can fit in the vehicle?
Our Chevrolet Suburbans have significant cargo space — typically handling multiple large suitcases without difficulty, even with 6 passengers. If you have an unusually large amount of luggage or special equipment (golf clubs, instruments, medical equipment), let us know when you book and we’ll make sure the right vehicle is assigned.
Can I request the same driver for recurring trips?
We do our best to accommodate driver preferences for clients with ongoing needs. If you’ve had a particularly good experience with a specific driver and want to request them for future trips, mention it when you book and we’ll do what we can.
How do I cancel or change a reservation?
Call us at (213) 822-4900. Cancellations made with 24 or more hours of notice are free. Changes to a reservation — pickup time, destination, date — can usually be accommodated depending on availability. The earlier you call with a change, the more flexibility we have.